BeSmart Utilities
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Disappointed.
we broke down at the services on m5 and asked whether we wanted engineer or recovery, as we had stopped and the car wouldn't start we thought engineer so asked. We waited 3 x hours and then engineer came and discovered starter motor broken so needed recovery. We were then told we could not get 2x options and as we had engineer not entitled to recovery. Had to arrange pick up from Gloucester back to Bristol for 7 people and then arrange for recovery the next day of the car as happened on a Saturday and BeSmart not available over weekends. I then contacted BeSmart on the Monday and they investigated and in the end paid my car recovery bill back but nothing for arranged lifts etc. Whilst it was sorted in the end it should not have come to this and wonder if worth the hassle??
