Sküma Water
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Where do I start !!
Well where do I start. What an awful experience I went through. I have been through 3! Yes 3 faulty units. The 1st stopped producing waste water after just less than 2 months of owning it. It was then replaced for a 2nd unit which straight away had an issue with the infusion function and wouldn’t register the bottles and after having it for 1 day the unit completely stopped working. The 3rd unit turned up, with some free infusion bottles the gave for the nightmare I had been having. After being assured by Alex that he himself has tried and tested this unit with no problem and it was there newest generation model. Surprise surprise the unit turned up and instantly would not work due to the unit flashing filter replacement with the brand new filter that was supplied with the unit. I then tried all the filters from the previous units and lo and behold there was still the same issue. There was no conversation about me testing this new generation they are claiming either and actually in the day I received before I even opened it he rang up to say they have had complaints about this new unit leaking so it was already not sounding good. The customer service they provide is average and strung out. It all has to be done via email or what’s app message. It is so very clear that the skuma water filter is not a finished product although they have put them on the market to sell to the public. It’s very cheaply made for the price you pay for the unit and is also very loud. The water it produces is not cold water it is room temperature. You may be lucky with your purchase or you may not. But my experience was nothing but a headache. I would pay close attention to the other bad reviews before you decide to buy one. After I was left with 3 non working units sat in my house I finally gave up. I did however receive a full refund after they had recieved all 3 units back out side of there policy but as a business so they should with faulty units. One of the reasons it was outside there policy for returns date is the length of time any communication took with and with the other 2 units I tried of corse this took time to receive them try them and get them all sent back. So agin this is due to them. But the fact there refund policy only lasts 30 days says allot about the product. Fortunately for me I have full video and picture evidence to support all my claims I have made and contradict anything they claim. It’s such a shame you cannot upload these to your review.