TJ O'Mahony
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Total disaster- Poor Quality Timber- appalling customer service
Total disaster. only part delivered my timber order. Of the timer they did deliver some was so bent and out of shape it was useless to me. After 3 weeks the remaining part of my order arrived (3 Meter Smooth Treated Posts) and they were so cracked and mis shapen and band up that I had no choice but to reject the order. Called head office who sent to to a person in Arklow who said The had no influence over the quality because they got it from another branch and as far as she was concerned I had got my order and it was nothing to do with her. She was very rude and refused to listen to anything I said or offer any solution. I spoke to an other person in deliveries who but all the blame on me and said I should have known they had no stock in Arklow when ordering on line and how was he supposed to monitor quality when it comes from another store. This is not the case. the online website let me order and did not tell me the had no stock or where any surplus stock might be. Total shambles of a company with Zero customer service and very very poor quality product. In My Opinion Avoid!