Emerald Cruises UK
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Terrible Customer Service
We have booked a cruise holiday with Emerald and simply cannot get to speak with anyone at Emerald regarding any details we wish to discuss with them, specifically in regard to our flights. They do not answer the telephone, ever. In fact their answerphone states that "there are no consultants available to take your call" at any time of the day on any day of the week. This is not what I expect from a company who, currently, has over £9,000 of my money!