Travel Junction
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Request for further support
Dear Travel Junction/Customer Relations Team, Thank you for your response to my Trustpilot review… your enthusiasm for sorting our concerns is acknowledged however, your response to this review ( we don’t know who you are employing American spelling) sadly demonstrates that you are simply applying automated replies to these trust pilot reviews as I have had extension contact with the company. I would appreciate it if you could now address the concerns raised in my original complaint from 25th February 2025 regarding the unauthorised return flights and baggage fee. Please note we have already initiated a Section 75 claim with the credit card provider, and they have 10 working days to respond. In the mean time if you don’t resolve the matter within the next 8 days (totalling 28 days from 25th February) we will also be escalating the matter to ABTA. I look forward to your prompt response and resolution in the existing email chain.