Terrible clean
Booked a clean for new tenants booking reference Ref.#25062706IVOIV. The property did not need to be deep cleaned as it had already had a builders clean with fantastic service a month before. I booked a clean for 3 hours. i was very disappointed to be contacted by tenants and told the flat has not been cleaned properly. This has also been noted on the inventory. I have provided detailed photos showing the lack of cleaning. I have made many phonecalls chasing this up. Eventually someone in customer service said that the reason for the sink being so filthy is due to limescale. This is not true the sink is brand new and unsused (the whole property was completely refurbished) the sink was just dusty. This is also obvious from the photos provided. I still don’t have a resolution. I would like a refund for this service or a guarantee of a proper clean as a matter of urgency.