Cambridge Water
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Cambridge Water - no complaints line!
Cambridge Water dug up my drive today. They didn't ask me, they didn't tell me. They said my neighbour had given them permission. When I rang Cambridge Water they said they COULDN'T put me through to complaints...because they only have a complaints line for billing. Not for anything else. So they refused to continue my call. When I rang again, same issue, they put me on hold saying they 'couldn't find a number' for this particular complaint. Then left me on hold and didn't come back. And to think...people complain about the water companies. Can't think why. So now...I can never know if they will dig up my drive again because someone else might give them permission. And they have no complaints procedure to pursue it. Such a well run firm.