Energy Ombudsman
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They just do not care what they are doing to you.
Reply I have been contacting you on the details you have provide since October. All ignored. Nice to know you are still open though as I assumed you'd been shut down with the lack of response! Opened a case 2 years ago. The ombudsman closed the complaint as she believed that SSE/ovo had carried out the required action. What they actually did was take my £2500 bill and turn it in to a over£5000 bill. Repeatedly messaged the ombudsman infoming them of ovos actions and these were ignored. Then ovo tried to take me to court for a CCJ over the incorrect bill. I was finally responded to by the ombudsman and told to open a new case. I did this and the new case was closed as I was told this issues was the same issue logged in the previous case and that I should contact through the old case as that case handler would be able to help me. The old case handler refused to help me and repeatedly told me to open a new case. The new case handler refused to reopen the case. I asked to open a complaint regarding this shockly poor service back in November 2024, I have emailed every week since them chasing a response and I am still waiting.