KIA
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KIA STEVENAGE. DO NOT BUY FROM! DIABOLICAL SERVICE!
I purchased my Kia Sorento Sept/19. Amongst other things - it had 2 front tyres that were bald on one edge - so at the viewing they agreed to change the tyres. I was promised that the tracking would also be sorted. I was promised a clean MOT, FSH and 7 day drive away Insurance. 2 weeks later, I went to pick the car up. Manager not there, I waited 4 hours to sort the sale, MOT had many faults/advisories on it, including engine oil leak, gear transmission oil leak, also windscreen cracked, No paperwork (apparently it was locked in the safe). Kia had only replaced 3 tyres (tyres should always be replaced in 2s or 4s). No insurance provided so I then had to sort it out there and then (cost me a fortune as I was in a panic). Spare key not given as battery flat. Kia promised to come and pick up the car and sort the problems the following week. I took the car straight to a reputable garage who were shocked to see that the tracking had not been checked for a very long time, if ever!! I sent this report to Kia. EVentually they picked the car up and said they would have it a few days. They actually had it nearly nine weeks! They did give me a courtesy car but unfortunately this broke down and was relayed back to Kia (an hours drive from me) at my expense and I had to hire a car at my expense! I made over 40 calls to Kia and sent over 20 emails. Excuse after excuse regarding my car. I told them I no longer wanted the car and my money back. Only then did they get my car back to me. Sadly, there is NO paperwork and I am stuck with a car with 96,000 miles on the clock with NO service history (FSH was yet another lie from the dealer). They told me that the crack in the windscreen was too small to fix (absolute rubbish according to AUtoglass). I very much doubt they even fixed any of the other faults. They agreed to reimburse me £122 pounds that I claimed back but they have not honoured this despite asking me to send my bank details on at least two occasions. I agreed not to give a bad review if they honoured my £122 and I agreed to let the other issues go but they could not even do this and I never received my money. I will be putting my experience all over Social Media, Watchdog and I will be sending my case to the Motor Ombudsmen. Just under £8k on a car is a lot of money to spend to receive such a shocking service where even a simple phone call appears to be too much trouble.