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One Day Installation Joke
Our one day installation turned into a 2 week fiasco. On the day of installation, the crew made holes in our adjacent bedroom drywall when they removed the old tile off the bathroom wall. The installation manager, Jake, came by and saw what had happened and put "mud" over the holes and said one of the other guys would take care of painting when the mud dried. Unfortunately, the person who ended up doing the painting failed to sand the mud patches before he painted so the wall had uneven splotches. When the crew was finished in the bathroom, all looked good until after they left and a piece of the bench they had installed started coming apart, leaving a huge gap under the bench. Jake came back the next day to install a shower rod that was wrong on our order and he looked at what was happening under the bench. He said it looked like the part was cut wrong and didn't fit properly so he would order another. Later that week I received a phone call from a nice lady named Bonnie, telling me the bench was on backorder and she wasn't sure when it would be in stock. Then almost 2 weeks after the initial install, Bonnie called and said she had the new bench and we scheduled Luis to come the next afternoon to install. When Luis arrived he went straight to the bathroom to look at the bench. After about 2 minutes, he told me the reason the part came off was because there was plastic wrap over the part, which would not allow the glue to stick. I asked him he was sure we didn't need the new bench and he said no, that he would pull the plastic wrap off and glue the part correctly, which he did. What bothers me is that neither the first guy that installed the bench, nor Jake when he looked at it the next day could see what Luis found right away. So we waited 2 weeks for our "one day install" because of what I consider the incompetence of Westshore employees. Not Luis because he was great. We showed Luis the painting that had been done on our bedroom wall and he said he would fix it, and he did. So, would I recommend WestShore to anyone....NO, unless Luis is the person doing the install. Everyday during that 2 weeks from initial install to Luis completing the project, my wife and I would walk into the bathroom and shake our heads every time we saw how badly the shower looked. She didn't really want to use the shower because of how it looked, but she reluctantly did. This was an unnecessary inconvenience for us.