SR
SriLankan Airlines Official
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No response to complaint
After at terrible flight from London to Colombo on Business class where the seat didn't work (not able to change position or lie down without a technician with tools) my complaint wasn't heard at all. I tried 7 mails to customer service but after I got below case number I heard nothing. No refund, no communication and no acknowledgement of the poor service. Complaint no: CMB/P/IW/2023.10.18/22669