The Game Collection
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Terrible Delivery Service and Misleading Customer Communication – Buyer Beware
I placed an order with the game collection and explicitly requested secure delivery requiring ID upon receipt due to previous thefts at my address. Despite this clear request, the retailer failed to provide any secure delivery option, ignored my concerns, and allowed the parcel to be left unattended at my property. The only “proof” of delivery provided was a photo showing the exterior of my building with no parcel visible and no evidence that the item was delivered to me personally. The retailer repeatedly claimed that delivery to the building satisfied their legal obligation under the Consumer Rights Act 2015, which is incorrect. Delivery must be to the consumer personally, unless otherwise agreed. They also argued that because I was aware of theft risks they bear no liability for the lost item despite refusing my request for secure delivery in advance. This is a misleading and unacceptable stance. I will now initiate a Section 75 chargeback, report this matter to Trading Standards and Citizens Advice, and may escalate to the Financial Ombudsman Service if no possible resolution is made. If you have concerns about delivery security, avoid this retailer. Their lack of accountability and refusal to honour consumer rights make them unreliable and untrustworthy.