Anglian Water
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Sewage started backing up in loo
Sewage started backing up in loo, shower and sink. Plumber came and rodded 18 rods from our perimeter without finding blockage, but cleared our fittings. Anglian website yielded only WhatsApp - no phone number. Clearly AI answering, no notice taken of all information. Advised that they might take 4 days to come, as they were busy dealing with heavy rainfall and flooding (it's barely showered twice round here in a month). Sure enough, 5 days later a cheerful, polite young man turned up without any information, so I explained it all again. It turned out there was a blockage on my neighbour's property, which he sorted out and then checked ours was working properly. Can't fault the people on the ground, but the 'customer service' leaves a lot to be desired.