Travelocity
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HORRIBLE EXPERIENCE! WILL NEVER USE AGAIN!!
I paid for 3 first class flights from Houston to Campeche, Mexico totally approximately $4,000.00. My itinerary showed Business Class from IAH to MX and COACH from Mexico City to Campeche. I called Travelocity and told them that I could fly Coach for $400.00 each ticket totaling $1,200. and wanted a refund for paying 1St class and not getting it. They told me they would request a refund from Delta but they couldn’t request it until after my trip. They gave me a $200 coupon to use for future travel. When I called Travelocity after my flight they told me that I should have known what I paid for and they could not request a refund. That I accepted $200 and that’s the refund. That was ridiculous because the $200 coupon was for my trouble of having to call Travelocity and go through many agents until someone finally told me to take the trip and then they’d request a refund. THEY TOTALLY LIED. AS LONG AS YOU DONT NEED THEIR HELP THEY ARE FINE BUT THE MINUTE YOU HAVE A PROBLEM THEY TELL YOU WHAT YOU WANT TO HEAR AND DONT CARE ABOUT LYING BECAUSE THEY ALREADY HAVE YOUR MONEY. You’ve been warned. Take your business elsewhere!