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Energy Ombudsman
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How long has this being going on
I raised my complaint at the end of December. I had one phone call since and my case is still being investigated and the next stage is not until 3 March 2025. This is about an issue that started in August 2024. How on earth is this a service fit for purpose. I can't see how to respond to the response from the ombudsman but they have missed the point. They accepted my complaint met their criteria at the end of December and it's still no where near being resolved. Why is it taking over two months for what is a straightforward complaint.