Affinity Water
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Watch out for this when you move to a water meter
I recently moved from a bill based on annual rateable assessment to a water meter. The previous bills were a set amount paid in monthly installments Last week I received a letter saying I was being put on a monthly budget plan. In effect I would be giving the Water company an interest free loan! There was no option of paying on receipt of half yearly bills ( direct debit/cheque/cash) even though that is the whole idea of a meter "You pay only for what you use" is the message from all the other English water companies When I rang to challenge this 'sharp' practice they were more interested in selling me 'homeserve' (?) insurance I'm applauded at their brazen profiteering. As a customer I should choose how I pay my water bill. I await a call from the water company customer service team In the meanwhile I cancelled the direct debit - I'll pay by cheque or cash. It costs Affinity more to process those types of payments. Heigh-ho