Southwest Airlines
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Heartless and incompetent worst airline I’ve ever dealt with
Is there a way to give less than one star? I attempted to cancel my flight WITHIN 24 hours during massive storms, and I couldn’t cancel it on the app. So I thought ok, I’ll call. How hard could that be. I was on hold for hours. When I finally got someone, they told me it was just past 24 hours (which was their fault for the wait times and the fact their app was down) and to contact complaints. I tried complaints, who sent an email saying tough luck and gave no way to respond. I tried chatting in. Tried calling in again to talk to a supervisor. They said “we don’t have supervisors.” Abominable service, and the reason I had to change my flight was due to a family member who was extremely sick, as I told Southwest. Airline with a heart? Worst airline I’ve dealt with. Don’t expect help or humanity from them.