Professional Properties
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As a tenant
As a tenant, in general, I've found Professional Properties to be approachable, and easy to speak with. Pros include - phone app/website to log in property issues, a good range of quality properties, not having to pay if property issues are not your fault. However, communication is not always well handled. I've had to follow up a few times on past issues in the property, and sometimes it could take 2 weeks for an agent to come back to me about my queries. When I first moved in the property, there were documents they've asked from me on the day of the move in, and there was information about the property that I was not made aware of at any point during my tenancy application. All in all, as long as you report property issues ahead of time, you don't have to pay for them yourself as a tenant, however, if you have an emergency, make sure you chase them "vigorously", or risk waiting until it's too late. Lastly, do remember to have everything documented, in case there are issues when you need to move out.