Whitegates Estate Agency Limited
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Whitegates Coventry are nasty and vindictive
Whitegates Coventry have some nasty folk working for them. Be very careful. When I rented through them, agent John phoned me about 3/4 through my tenancy and asked "when are you planning to move out because we want to sell the property." So I told him, in January at the end of tenancy agreement. Roll around January, I've packed up and I'm ready to go - I phone Whitegates to ask about exit arrangements, what to do with keys, etc and they told me I had to pay them a further months rent because I hadn't informed them I was leaving... erm, yeah I did, when John phoned and asked "when are you leaving?" I told them about this and asked what the purpose of that phone call was if it wasn't to schedule a leaving date. I also said that I felt I had been mislead as a result of that phone call. Well, Whitegates don't like complaints and, like I mentioned before, they can be quite nasty. So, they repeatedly avoided answering my very simple question about why John phoned me and asked that question. But the really nasty bit happened next... I don't remember his name, so I'll just call him John's tall colleague, or JTC. JTC started a campaign of lies and exaggeration to take as much money from me as possible. I'm guessing John didn't like that I complained, and JTC wanted to get revenge for his buddy. He tried to take money from my deposit for things that were already in poor condition in the property. This included a waterstain on a curtain that was always there, a curtain I immediately took down when I moved in and didn't use which John and JTC saw during one of the many unnanounced viewings they did of my apartment, a rip in a net curtain that was there before I moved in, cardboard in cupboard that had always been there, (also I say 'net curtain' this was a pathetic bit of fabric rigged up on bit of insulated wire), and I left a couple of tea bags, a mug, and some cleaning supplies for the next tenants as a kindness - someone did that for me once and it was a lovely gesture because you need those things but don't think to take them with you when you move in. Sure enough, JTC decided all this was worthy of being charged hundreds of pounds. Of course I disputed this, and JTC told me he had a video. So I said, ok, show me the video and we'll see if your 'findings' are accurate. Then, the video mysteriously disappeared, almost as if it had never existed or as if it proved JTC was lying through his teeth. I haven't even got to the best part yet. JTC also fined me for not regrouting the 30 year old bathroom. I guess I neglected that clear and obvious tenant responsibility to regrout the landlords bathroom for them. Unfortunately, John and JTC got their nasty, petty revenge on me for complaining. I just gave up because I couldn't take the stress they were putting me through and let them take my money. To this day I regret not fighting harder but they had me outnumbered and refused to acknowledge any of their wrongdoing and disappeared a lot of evidence about their conduct. I will probably never get my money back, and it will always hurt that I allowed myself to be so badly ripped off. However, there is one thing I can do, and vow to do until Whitegates Coventry either refunds me or closes down, and that is to warn everybody I meet and everybody I reach about my experience. If you would like to know more, please PM me. I still have the original email exchanges and they make for very interesting reading. Update: Despite my requests to get in contact and sort these issues out with Whitegates, they instead had my review taken down by claiming it was in the wrong place. When Trustpilot informed me of this, I sent a screenshot from their website advertising the Coventry branch. Sure enough, Trustpilot put my review back. I'm just further shocked by how this company operate. Rather than sort out an issue, they tried, and failed, to brush it under the carpet. Shocking behaviour.