Marriott Vacation Club
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Sheraton/Marriott Timeshare
Our experience with Sheraton/Marriott timeshare has been nothing short of disappointing. What began as a vacation in Orlando quickly turned into a nightmare when we encountered multiple issues with our room, including unsanitary conditions and a four-hour wait for resolution. During our stay, we attended what was supposed to be an "update" presentation about our existing timeshare. The sales representative, Jeff Hughes, made numerous enticing promises about a new "Titanium Status" upgrade. He claimed we would receive personal concierge service, access to Disney resorts, the ability to rent out weeks to cover maintenance fees and even stays at the Ritz-Carlton. The pressure was intense, with emphasis on the 'Time-sensitive" nature of the offer. After a grueling three-hour presentation and 45 minute contract signing process, we agreed to apply our existing equity of $31,092.94 as a down payment for the upgrade. However, reality fell far short of the promises. It took eight months just to activate our "Titanium Status," and when we finally received it, the benefits were minimal- often just courtesy acknowledgment at check-in. Jeff Hughes became increasingly difficult to reach, eventually stopping communication altogether. The promised personal concierge service never materialized- Instead we were directed to handle everything ourselves through a website. We discovered hidden fees for Interval and Club memberships, learned we couldn't rent our weeks as promised, and had no access to Disney Resorts. Perhaps most deceptively, we were told we were purchasing tangible property, which turned out to be false. The difficulty in booking the desired vacation times and the complete lack of promised services have made this upgrade a regrettable decision that has left us feeling thoroughly misled.