Energy Ombudsman
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Very positive experience indeed!
I can't thank my Energy Ombudsman case handler enough. He has listened to my concerns and has been very approachable and communicative throughout the process. It became clear that he had previous experience in dealing with the specific issues of my complaint, which was a great advantage. I appreciated that he called me with his decision and that he talked me through each step before putting it to the supplier. The energy supplier did not appeal the decision and followed the instructions to implement the remedies/solutions. I am so glad to have made the decision to contact the Energy Ombudsman for help. Don't hesitate - if you are not getting anywhere with your energy supplier and if you have a valid reason to complain - get in contact with the Ombudsman. It can be a little time consuming, depending on the situation, but it's worth the effort.