PlantingTree™ Online Garden Center
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When things go right with this merchant they seem to go very right, but when they go wrong they go very wrong.PlantingTree Order
PlantingTree Order: 65728; April 6 2021; two Ligustrum Howardi plants, $139. The facts are simple. (1) The seller advertised nursery plants for sale on their websitethat are pictured in full bloom and color; they are absent any damage in the catalog' (2)I ordered two plants described on the website at full price. (3) the plants arrived damaged in very poor condition which I reported immediately (within an hour) after the box arrived and inspected. (4) During one of the several telephone conversations that followed the Planting Tree representative explained to me that my plants were damaged because they were exposed by the nursery during an unusual weather freeze the day before shipping. The seller knowingly shipped the damaged plants. She explained the leaves would fall off and be replaced naturally. Planting Tree may confirm that conversation by replaying their recorded telephone call with me. (5) Required six telephone calls to Planting Tree, a total of 145 minutes most of it waiting and no calls returned. One month later the plants are not recovered they are worse and dying." I requested a refund through Mastercard. The merchant refused any compensation.