NU
Nuffield Health
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Rude managment
I’ve been a member at Nuffield Chigwell, but today’s experience was absolutely unacceptable. The reception staff — and shockingly, the manager — were openly rude and dismissive to me in front of my child. As a paying member, I expected a minimum level of respect and professionalism, but instead was met with hostility and condescension for no valid reason. This kind of behavior is disgraceful, especially from management, and reflects extremely poorly on the gym’s values and customer service standards. If you value being treated with basic human decency, especially around your family, I strongly advise reconsidering this location. Completely unprofessional.