My Furniture Store
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VERY BAD SERVICE
On 11th Nov 2020 I have ordered a lowboy (order ID #27196) and wrote a good review for the service I got at the time, however after FULL 5 MONTHS I still haven't received my order. I have contacted them several times and received different responses: one said the item was discontinued, others said there is a delay on the shipment due to Covid. Feeling manipulated, a month ago, I've wrote an email asking for a refund, to which I have not received response yet.... UPDATE: Still waiting for the refund and by today they are avoiding the contact with the accounting service and are making false promises. Very bad...I am disgusted. UPDATE 2: I just got my money back in full (9/06/21), and it was a person called Adam that I finally got through and he did it pain-free. It seems that only this person works as it should be there. However this will not change my last rating, as the communication with their customers in general is very bad and manipulative.