pbm Property Management
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Water Supply Failure at Centrillion Point – Unacceptable Mismanagement
I am a resident of Centrillion Point and feel compelled to write this negative review for PBM regarding the ongoing water supply disruption that began with a burst pipe on 4th July. As of today, 7th July, this critical issue remains unresolved, leaving residents without access to a basic human necessity – water – for four consecutive days. The response from the property management team, Premier Block Management, has been marked by a troubling degree of incompetence and delay. Despite claims that the issue has been addressed over the weekend, dehumidifiers were only delivered on 6th July, a full two days after the incident. This raises an important question: Why was there such a significant delay in initiating the drying process of the pump room, which is essential to restoring the water system? Even more concerning is the fact that no engineer or contractor attended the site until six hours after the initial pipe burst. For a matter as urgent and essential as water supply, such a delay is entirely unacceptable and suggests a lack of urgency and preparedness on the part of the management. They have been sending emails but there has been no prope communication to residents regarding whether any replacement parts may be required, nor has there been any realistic timeline provided for when the water supply will be reinstated. Daily email updates have proven vague and unhelpful, merely stating that an engineer will attend "tomorrow", with no concrete plan or accountability. The claim that water is available for cleaning is misleading. The only available source is a single tap on the ground floor catering to residents of 190 flats, which is clearly marked as not suitable for drinking. Residents – including the elderly and families with children – are being forced to queue for long periods and carry water up in multiple trips, several times a day. This is not only impractical and unsustainable but an affront to basic human dignity. Despite reassurances, the actions taken so far have fallen well short of what one would expect in a situation involving essential living services. Residents have been left to endure significant distress and inconvenience, with no access to drinking water, bathing, cooking, or cleaning facilities within their own homes for an unreasonably long period. This level of mismanagement is inexcusable