Favor Delivery
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Fellow Texans HEB owns Favor
Fellow Texans, do not use this company. Placed a fast food order that never showed up. They lied to me about “the restaurant wasn’t taking anymore orders this evening” This was a blatant lie. The restaurant is open 24/7. I called the restaurant…the manager told me there was never any order placed by Favor in my name or my exact order. Favor told me that they cancelled my order due to the restaurant not taking anymore orders but…I would not be charged for the cancellation.(charged? Oh, thank you so much!!!) They had no problem procuring the funds for my order; and that’s when they exited from their end of the deal. Wasted two hours of my Friday night. Never received an apology and maybe some kind of compensation $5 off or…something. Total joke..these are not issues that this new startup is encountering; this is an established company over 10 years old! That’s plenty of time to get the wrinkles out of their business model. The company had aspirations of going nationwide but…they failed and decided to focus on the Texas only market. HEB owns them so now…this ordeal has cast a shadow on HEB and the money I spend with them every month. The lack of an apology and that it took me to initiate the status of my order and demand my funds have the hold lifted on them has made me spread the truth about this joke of a company. Uber Eats and Door Dash are miles ahead of this poorly ran business…especially in a highly competitive market. HEB you should be ashamed of the lack of support available on the app…maybe provide a phone number? Oh wait…that will cost money.