Intensive Courses Driving School
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A disgusting company who will casually…
I booked a crash course split over 3 days on 21/07/22 and paid a deposit of £179 to intensivedriving and then paid the driver an initial £368 upfront Approximately 4 months later ,3 hours before my first lesson at 1pm the driver cancelled due to being sick. I was a bit upset as I could have gone to work that day, but these things happen. We talked on the phone to discuss rearranging the lessons. He said he would call me later that day to rearrange the missed lesson when he had his diary in front of him which he did not. As my test date was only a week away i thought it best to contact the company to make sure everything was ok, and I would not miss further lessons. They stated that all outstanding lessons would now done the day before my test date and on my test date. However, the instructor messaged me saying that the next lesson that we originally had booked was still on. I showed up for the lesson but read a email when I stepped off the tube stating that he was still sick and could not attend the lesson. He had decided to cancel another lesson 1 hour before it was due. I had now lost 2 days off work due to this instructor cancelling at the last minute Not only had I lost 2 days’ work due to short notice cancellations I’d also missed out on essential training a week before my test. It really was not possible for me to reschedule as I have collage exams for the rest of the week. I chose this company as they had good reviews on trust pilot. However, I am urging any potential student to read this carefully before you commit a large amount of money to these people. Gaynor who gets very defence whenever you explain a problem to her, laughed when I said that this was not acceptable and that I had rights as a consumer. I was told that I would have to contact the instructor to arrange a refund but after pointing out how poor the company had performed, I was told that I would be issued a refund that could take up to 14 days to process. I must state that after the mess that was the crash course, I was offered an alternative driver but wouldn’t risk using such an unreliable company. I also don’t have the spare time due to exams. Hopefully I will be able to find an emergency instructor for my test. As we all know there’s currently a waiting time off up to 6 months for test so missing it is not an option. I’ve also contacted the DVSA and explained the situation and ultimately, they will decide if the service fell below standard or not.