Economy Energy
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Stay away from Economy Energy!
I joined Economy Energy in Sept 17. They installed a Smart Electricity Meter in Nov 17. Since then, I have had endless issues. My gas was taken over but turns out if was an erroneous transfer (when they take over the supply of someone else's house) they resolved this after 3 months of complaints. After that I couldn't log into my account, couldn't get a bill, any bill I did get was for estimated readings, couldn't get a reply, raised complaints, and eventually in April 18 I went to the Ombudsman. They ruled that my issues are valid, mainly as Economy Energy never replied to their investigating officer, the resolution was that Economy Energy had to: 1. Update the national data base with my correct meter number (even though they installed it, this never happened) 2. send me correct bills. 3. not charge me any early termination fee's (I left EE in June finally after the blocked my gas transfer 3 times despite agreeing I could leave, as I was sick of trying to deal with them) 4. pay me £75. 5. Confirm to my new energy provider my end meter reads. They had until the 1st Oct 18 to completed all of these tasks. Today we are on the 31st October 18 and the Ombudsman has reopened my case as Economy Energy have failed to carry out point 5. Which means I am unable to get a bill from my new provider! Economy Energy have told the Ombudsman that point 5 has been done, as they have received confirmed readings from my new provider. THIS IS MEANT TO BE THE OTHER WAY AROUND! I Left Economy Energy, they need to confirm my end reads! What is even more worrying is the Ombudsman have said all they can do at this stage is reopen the case. However I am considering legal action against Economy Energy, for the time it has taken me to deal with this, it is now almost a year on, and for them making it completely impossible for me to receive a bill from any other energy company.