Kagiso

Dec 4, 2024

Treated unfairly: Complaint against Builders Express (Ms H. Mguni).

I bought a product from Builders Express in Middelburg. The delivery was done on Wednesday, November 20th, 2024. I requested assembling assistance from the store manager Theresa. She agreed to take the product back and promised that the product will be delivered either a Monday the 2nd or a Tuesday the 3rd of December 2024. The product was unfortunately not delivered as communicated. I called today the store, Wednesday December 4th, and received professional assistance from Katlego, who advised that Theresa is on leave and that she referred me to delivery department. I was met with an unhelpful response from Ms H Mguni who said that Theresa made those arrangements without consulting with her. She further stated she may deliver either tomorrow or Friday. When I enquired as to why I was not informed about the possibility of not meeting the Monday, Tuesday delivery schedule, she indicated that she called me 30 min ago. I indicated that I don’t have a missed call from the 013 number, she was not bothered to engage. I pleaded with her to provide a specific day of delivery as we have to make access arrangements to the property. She informed me that delivery is scheduled for Friday 6th December 2924. I felt treated very poorly and unfairly.