Travelocity
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Travelocity Can't Be Trusted
This isn't something I normally do because I like to keep things positive but this time I will make an exception...... DO NOT USE TRAVELOCITY!!! We booked a trip scheduled on July 8, 2021. As part of our package, we paid for transportation to the hotel from the airport. The transportation never showed up. We called Travelocity immediately and they told us to find another means of transportation and they would reimburse. Fast forward 2 months and I still have no refund. I am on the phone with a rep and she said they are waiting for a response from the company who was supposed to pick us up. I paid TRAVELOCITY for this service. Them getting a refund from the company that was supposed to provide my transportation is not my problem. This is the 3rd time I have called about this. I asked how long should I wait for you to hear from the 3rd party? 1 year, 2 years....and the rep said "I don't know mam". Unbelievable.