Mode Rentals
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Mode Rentals ........ No Reply
Mode Rentals - wrote and asked me to write a review for them. That was 6 weeks ago. Here is what I wrote to them directly - and got absolutely no reply. 1. On collection, and handover, the car appeared ok. I was specifically told no rubbish on return, or I will be charged a cleaning fee. Unusual. That said the car was sadly not clean to a drivable standard. All of the glass internally was coated, either in nicotine, or vape residue, and it took me some time, and the purchase of specialised products to clean it, and make it safe to drive. The scum I removed from the Windows was black. It stank. I suggested that if there is a cleaning policy of charging for cleaning, then have it apply to all aspects of the hire. Dirty windows create poor visibility and are dangerous. They also create the wrong impression as a quality car rental provider. This is an easy fix to check and resolve. 2. The car I hired has 4 different types of tyre fitted, some cheap and full of plastic, some with more. All were worn differently, and were of varying quality. Given the state of NZ roads, and the variation in weather (there was an extreme weather event when I was there) this made the car quite unsafe to drive. 3. From memory, I think the car was overdue a service, oil change stickers were out of date / mileage, so this didn't give me great confidence in the vehicle was being maintained to a good standard On the positive side.......... I have to say, the car performed well. It was after all, a reliable little Toyota. However all of the factors listed here, didn't give me confidence that the vehicle was being well inspected, maintained, or looked after . These are simple things to resolve, and would create a better lasting impression of Mode Rentals. If asked, I would say it was an ok experience. the car did what it needed too, however, the hire experience was let down by the low standard of maintenance causing confidence and safety concerns. As I said - no reply recieved to my feedback - so Ive done what they asked - and just posted my review.