Travelocity
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Travelocity Practices Deceptive Bulk Fares
My parents bought tickets through Travelocity for my grandmother's funeral. My dad accidentally booked flights into New York (JFK) instead of Newark (EWR) on JetBlue. My mom realized it after the 24 hour period for changes had expired, so I called Travelocity to see if we could change the tickets to Newark and pay the $150 change fee per person. I was told that the tickets were non-refundable and non-changeable. I found out, after speaking with Jet Blue that Travelocity buys bulk tickets and they are the ones who set the rules about whether a ticket is changeable. I feel this is very deceiving because if you typically fly Jet Blue, you assume you will be able to change the flight and pay the change fee. Travelocity doesn't tell you that you are buying Bulk tickets. Although they say non-refundable, it doesn't say anything about not being able to change them. It says "Tickets are non-refundable 24 hours after booking and non transferable. Name changes are not allowed." It doesn't say you cannot change them if you pay a change fee. What's even funnier is they charge a price that is identical to what JetBlue charges. So you are getting less for your money than if you just went and booked through the airlines website. So now my parents are out $481. I think Travelocity's practices are very, very deceptive. Do yourself a favor--use travelocity to find your flight and then go to the airline's website to book your flight. You can get just as good or better deals that way, even on bundles that include car rental and hotel.