Bastion Hotels
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Worst hotel ever
Worst hotel ever, checked in and was given a room with a faulty AC and the vent was so noisy that the reception could hear it when I called. Called to ask if it can be fixed or move room and I was told that no one could fix it tonight so I have to stay in said room till tomorrow and he has written it out to be looked at but not sure anyone would fix it. I am currently on meds for migraines and had a second thought about it cos the male receptionist sounded so nonchalant that I doubted anything would be done. So I went down to reception and have a long back and forth with same receptionist on how I may or may not get a change of room tomorrow, they best advise was to take the keycard off when I go to bed so the electric supply will be cut off then the noise would stop. However the room was red hot so I wouldn’t be getting any sleep either way. He offered me free breakfast as compensation which I refused because I wanted a good night sleep. The female receptionist came to ask what was wrong and proceeded to say the maintenance had been in to fix the room today but couldn’t manage so they would be coming back tomorrow and all room were fully booked. The male receptionist never mentioned this so I asked them if the room was noted to be faulty why check someone into a faulty room and I got no response. Female receptionist proceeded to have a look at the computer and got me booked in another room (which was said didn’t exist). Very poor service in total. Hotel looked shabby overall. I should’nt be paying to be in a poorly maintained hotel room.