GEMCO
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(BEWARE DO NOT USE THIS COMPANY )
(BEWARE DO NOT USE THIS COMPANY ) I ordered a Bradbury tyre machine from Gemco in April '22. It arrived promptly, although damaged, scuff marks, bent arms and damaged trim. The courier was made aware at time of receipt as was Gemco. Dingbro's were also informed of damages and sent pictures who passed it onto Gemco. After many calls between Gemco, Dingbro's and myself the only offer Gemco were willing to provide was to have the machine repaired by their own technician. In addition, they were also going to provide a consumable package with an additional 6 months warranty. However, this would be for parts only and I would have to front all other costs, again this would have to be with their own authorised technician. Dingbro's kept in touch with me throughout, negotiating for a more suitable outcome. An alternative solution was offered for a new machine but only if I organised and payed for the carriage. I found Gemco's customer service to be appalling and their unwillingness to simply replace the machine which was damaged on arrival. If they truly believed that their technician could repair the machine to a new standard then they would not have refused to agree to the extra warranty on parts and labour.