Sézane
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Extremely Disappointed – Repeated Quality Issues
I’ve never posted a review on Trustpilot before, but after receiving little satisfaction from customer service, I felt it was important to make others aware of this issue. I’ve now had two separate orders in the last 12 months, and both have included faulty items. The first time, it was a trench coat with a hole in the pocket and a cardigan with a pulled thread. I assumed it was a one-off and decided to give the brand another chance. Big mistake. This week, my latest order arrived and one of the items — a skirt — had a large, noticeable stain on the front. For the price point, this level of quality is completely unacceptable. Do these items not go through any kind of quality control? I’ll be returning the order and won’t be shopping here again. It’s incredibly disappointing to be let down more than once. I expected better.