Kempinski Hotels
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Luxury on the outside budget on the inside
Kempinski - Accra Not worth the money. Visit Fiesta Royale or Residences. Visited both and they have more of a cosy and Royale has a luxurious feel. First visited the Kempinski a few days ago for a spa treatment. Agnes was amazing! The spa facilities and the attentiveness of the staff was perfect. Only thing I will say generally about the Kempinski is the service was a little slow but this seems to be a general Ghanian thing which is okay. Moved into my double room. There were ants on the bed. I had not eaten any food in my room. The ants had returned after housekeeping had cleaned my room and I was settling for bed. I had to push to be moved to another room which finally happened at 1am. I was told the room was being prepped but it was not fit for purpose. The next day I realised the shower head holder was broken which delayed my day and scheduled routine. The sound facilities in the bathroom werent working. Initially I was told it could be fixed but then later was told it couldn't. The toilet fixture is also loosening from the wall and needs repairing. No iron or ironing board in my hotel. Cows milk was given to a guest allergic to milk who requested almond milk on two occassions! Luckily the guest had medicines to take quickly. We also had an event with esteemed guests where a phone was stolen. The hotel has been very slow with dealing with this and helping to protect myself and our party as esteemed guests. The manager Michael could have done better to protect us and our stay at this establishment. I don't think I will be back. The effort to make up for the inconvenience was not sufficient. Kempinksi do not care about their guests. Go somewhere else! Unless you want a nice spa day.