Travelocity
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AVOID TRAVELOCITY/EXPEDIA!!
-I booked airfare & rental car for a Scotland vacation through Travelocity on 11/14/19. Mind you, I also purchased "trip insurance" because this isn't an insignificant amount of money. -I received an email 5/27/20, stating that the airline had cancelled my flight and that Travelocity was "working incredibly hard to pursue a refund from the airline" on my behalf. -I officially cancelled the entirety of the trip 6/15/20, as there was no other option. -I called/spent 4 hours on chat on 6/18/20. I was assured that I would, in fact, receive a refund for the airfare (I have screen shots). I also called the "trip insurance" company and was told that it wasn't a covered event and to continue dealing with Travelocity. -I received a partial refund for the rental car and insurance on 6/22/20. -I received an email 6/23/20 stating that I had been issued a credit from the airline. The email also said "We will continue communicating with you via email when we have further details about your airline credit." As I had already been promised a refund, I decided to give it some time. -I contacted Travelocity, via chat, on 7/24/20 and was again assured that I would receive a full refund for the airfare (again, I took screenshots). I was given a case number and was told that I should hear something in 3-5 business days. -On 8/5/20, after no further contact, I reached out to them via chat and was told, after two hours of back and forth, that my best recourse would be to take it up with the airline directly. Unless I can get someone from Finnair to answer, it appears that I'm out $2500+. Travelocity does not honor what it states repeatedly to customers. Their claims of "exceptional service" and "dependable support" are patently and undeniably false. AVOID THIS COMPANY AND ITS AFFILIATES AT ALL COSTS!!