Favor Delivery
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Poor customer service
Poor customer service. Have been a monthly subscriber to their services for several months, and placed an order for Chinese food. Neither meal had the fried rice, which we paid to substitute for the regular rice. We were offered a refund for just the substitution fee we paid, however that doesn’t cover the full cost of the sides, not to mention no offer to reach out to the restaurant to inform them of the mistake. I ended up having to make white rice, which took 20 minutes while my meat sat there since I had no intentions of eating a bowl of just meat. Just like almost all other businesses now, the customer service agent did not provide even the most basic CSR etiquette, but just gave the bare minimum boiler plate responses.