Oceania Cruises
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This is the worst cruise line I have…
This is the worst cruise line I have ever used. Their website is probably the worst in the industry; I tried to book 10 excursions to take advantage of their discount offer but it won’t load up the 10th one. The site won’t allow me to update my account with a new credit card after my old one was compromised. I’ve emailed four times in the past month about these issues but have not even had an acknowledgment let alone a reply. I’ve tried ringing their Customer Services three times but gave up after 30 minutes each time. This is our first time with Oceania, needless to say it’s going to be our last if they don’t pull their fingers out. 20th January. The day after my Trustpilot review they finally contacted me and the young man booked my excursions for me because their system wouldn’t allow me to do it. I paid with my new credit card and he uploaded it onto their systems so it should be easy for them to take payment for my upgrade; unfortunately their systems are so poor that they couldn’t do that but required me to cancel my upgrade request and make a new one - this time the minimum bid was £40 more than my previously accepted bit - and they still haven’t taken the money so I don’t know if I have an upgrade or not - diabolical service.