Anglian Water
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the staff are great shame about the organisation
The first time I had dealings with Anglian water was when our mains water cut off had been covered over, the original fitting date was cancelled but I wasn't informed and the second date i was told about half an hour before they arrived. they then proceeded to block all of the driveway and my neighbours and complained at me when I briefly left my car in the way to safely carry my then 9 month old daughter in. this time my sewer is overflowing, I filled in an online form and waited the allotted 48h before calling back only to be told i wasn't even on the list yet, i was then told that my incident had been escalated and i would here a response within 24h, alas I'm still waiting and i have a house that smells of poo. I cant do the washing properly I'm using buckets, were using work for number 2s and washing in buckets but even with a preschool child at home its apparently not a priority. the only reason i have given them 2 stars is because most of the staff i have dealt with have been very polite and try their best to help despite lack of resources.