Hilton Hotels
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Hilton Hotels Worldwide needs to replace Jennifer in the Social Media dept at corporate
Hilton Hotels Worldwide needs to seriously reevaluate Jennifer, their social media contact person at their Corporate office. After a horrible experience at their Singer Island Hilton on Friday, June 7, 2019, I reached out to Hilton to share my experience and address my concerns. I was told that my complaint would be forwarded to the corporate office and I would hear from them. Monday I was disappointed to receive a generic email in response to our experience which felt like Hilton has no interest in addressing concerns and felt dismissive. My complaint had to do with checking into a supposed 4 star Hilton and finding accommodations that included DRIED BLOOD STAINS on bathroom door, cockroach on curtains, multiple variations of color paint on bedroom walls, mold like odor in room, peeling wall paper in bathroom, etc. After receiving the cold and impersonal emails to our complaints, I decided to reach out to their corporate office. I was then transferred to Jennifer and that is when the second part of the our horrific experience with Hilton continued. From the beginning of the call Jennifer seemed uninterested in speaking to me and was looking to quickly rush me off the call. At NO point did she offer any sense of compassion or empathy for the aggravation and inconvenience we had gone through. I asked for her supervisor and she said she no supervisor, there was no one else to speak to. Dealing with Jennifer is not consistent with Hilton standards. In our several years as Hilton Honors members I have never called or filed a complaint. I have always been loyal to the brand and after this experience I will be choosing other brands who treat their customers with respect and appreciation.