Coastal Moving Services
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Missing Valuables and Coercive Payment Practices
At the time of booking, I was provided with an estimated cost by the broker; however, the final charges presented by the moving company were significantly higher than the original estimate. When I questioned the discrepancy, I was told that canceling the move would result in the forfeiture of my deposit—even though the company’s policy clearly allows for cancellation within three days of booking. Furthermore, Coastal Moving Services failed to provide an itemized inventory of the belongings they picked up. Upon delivery, multiple high-value items were missing, including a desktop computer valued at over $1,000 and more than five boxes containing personal property and valuables worth over $4,000. After I initiated a credit card dispute on the payment with Coastal Moving Services, the driver later claimed to have located six of the missing boxes. However, I also have a recorded call with a Coastal Moving Services agent named Leah, during which she explicitly stated that I would "never see [my] boxes" unless I submitted payment via certified check, without first verifying that my items had been delivered. She further stated that they would hold my items hostage, referencing a photo of the boxes as proof of possession.