Sureserve Energy Services Meters Ltd
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Abusive, Homophobic, and Dangerous Behaviour – Avoid This Company at All Costs
I had an appointment scheduled for a gas safety check at my property. As requested, I put away my registered assistance dog and informed the contractor I would be just a moment. He said “no problem” – but by the time I returned downstairs, he had already sped off. I have CCTV evidence confirming this. He then falsely reported to my landlord that I refused entry, which was completely untrue. The situation became even more serious the following week. The same contractor saw me outside my property and began shouting homophobic, degrading, and aggressive abuse at me in front of others. His behaviour was threatening and deeply inappropriate. He even made a disturbing comment threatening to return to my property to harm me. He then drove away dangerously, speeding down the road and nearly hitting a dog walker. Again, this was captured on CCTV. When I reported this to the company, they were dismissive, rude, and completely unprofessional. No action was taken. I felt targeted not only for my sexuality but also for my disability. The entire experience was traumatic, and I am shocked that a company like this is still being used by housing providers. This company is unsafe, discriminatory, and should not be allowed to operate in residential settings. I strongly urge others – especially vulnerable individuals – to avoid them.