Dino Decking
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Never Again from Dino – A Complete Letdown
We’re in the middle of replacing our front timber decking with composite and initially went with Dino because of the great-looking sample pack—delivered fast and without hassle. That gave me the confidence to go with them despite cheaper alternatives on the market. Unfortunately, that’s where the positives ended. I placed an order for 90 slats costing over £2,000, and when it was delivered, one slat was broken at the corner—still sealed in the pallet. I provided clear photographic evidence, but Dino’s first response was essentially: “Return it at your own cost.” How is a regular person supposed to return a 4-metre-long board? Only after I pushed back in no uncertain terms did they refund me the grand sum of £23. Then came the issue with the trims, ordered on May 10th. These cost £23, with a staggering £30 shipping fee. I had no choice due to colour matching, so I bit the bullet. I got a confirmation that delivery would be within 2–7 working days. Well, it’s now May 22nd—no trims, no update, and no functioning tracking number. When I asked about it, Dino blamed ParcelForce’s "technical issues", but their own website showed no such thing. On May 21st, I wrote to Dino again: “Either give me an estimate of delivery (I don’t care about ParcelForce, I purchased this from you and paid you—not ParcelForce), OR refund the money and I’ll source my materials elsewhere—leaving a very bad taste in my mouth.” No response. Nothing. My decking work is now completely stalled. My builder has left for another project, and I’m left scrambling to find matching trims elsewhere. Here’s the kicker: I am planning a two-level decking at the back, a project easily worth £4,000+ just in slats, not to mention spacers, trims, bullnose edges, and joists. But after this experience? Absolutely no chance. Dino’s premium prices are in no way matched by their service. Once they have your money, you’re on your own.