The Gym Group
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Had a guest pass
Had a guest pass, didn’t work when I arrived, no one to help let us in straight away rang the call bell eventually a girl turned up. Then did my workout which was fine lots of equipment to choose from, when I was ready to leave I couldn’t get out with my code, went to find the girl who let me in to be told it would be 20 minutes as she was in the middle of a class and couldn’t leave. It was ok for the other 20 odd people using the gym downstairs to be left on their own though! She said if we weren’t happy to complain to the manager. Where were they? Only one member of staff on! This is unacceptable! Not happy 😡 This is a brand new gym not a great impression!