KT Insurance
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Windscreen replacement issues
Had a windscreen needing replacement. When I got through there was only a skeleton staff on as the claim team didn’t work weekends and the roadside assist didn’t deal with windscreens. Assistant tried to help but there wasn’t anyone for her to speak to for help. Had to call again on Monday and got told we could get it fixed anywhere and they would cover the cost which was great. They made an error on the initial payment and I had to call again and eventually resend the invoices. Had to call again as I heard nothing and final payment happened 4 days later. Call waiting is at least 20 to 30 minutes and no records seemed to be available from previous conversations. Main issue was the minimal help over the weekend.