PR
Princess Cruises
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Princess EZ Air software is trash
Princess software is trash. For a second time they incorrectly charged me about 7000 dollars when I changed a flight using EZ Air. Talking to HELP, they then would not fix the problem, so I had to cancel my flights and get them again (not a good way to do business). Now I have a $2400 negative cruise balance. I want my money back now!! Princess is now borrowing my money for free due to their lousy software and inadequate HELP. FYI: HELP fixed the problem two months earlier when this happened the first time. Also FYI: The flight change was required due to a Delta change (not uncommon) to a flight to make it land one hour prior to our next flight.