Arden BMW Tunbridge Wells
Read all reviews for Arden BMW Tunbridge Wells →
Truely appauling garage
Truely appauling garage. I have never written a TP review before but this is a the worst garage I have ever had the misfortune to use. A total disregard for customer experience and convenience. Having bought a bmw from Arden the customer service is below what you would get at Mcdonalds (Can I help you Sir?). Whenever you walk in to the service appartment you will be ignored (3 times in a row), you will only be spoken too if it looks like you might want to buy a car. Service front desk people trying to look busy crowding around a single desk. A full day to do an MOT, drop it off at 8 and we will call you back at 5, how convenient. My local Garage does an MOT in 2 hours and calls me back as soon as the car is ready. But the overall attitude the service dept customer facing staff have is amateur.