Southwest Airlines
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HORRIBLE CUSTOMER SERVICE & AN …
HORRIBLE CUSTOMER SERVICE & AN EVEN WORSE TREATMENT TO LONG TERM LOYAL CUSTOMERS!!! In all my years of flying, I've never seen a service failure as poor as the one I experienced with Southwest. I had my flight booked with them for my Fiance and I to head down to Florida for our first cruise. Due to COVID-19, the cruise was canceled and canceling my Southwest flight for a full credit was as easy as ever..... Or so I thought. Turns out, I was only issued a partial refund. When I called in to inquire as to why (on hold for over 2 hours), they informed me that I did in fact receive a full refund. After back and forth exchanges, transferred to 6 different people, they said there was a system glitch and I'll be receiving email vouchers for the rest of it within 5 business days. Okay, great I thought! 8 business days go by, and still no vouchers. I was not about to sit on hold for over 2 hours again, so I tried reaching out via Facebook Messenger. After back and forth messages for almost an hour, they acknowledged that there was ANOTHER system glitch and I would be receiving my email vouchers in 3-5 business days. Okay, that should work since there are still 10 seats left for the flight we need for our re-booked cruise dates. 7 business days go by, and still no vouchers. I reached out again on Facebook Messenger and was told they do not know when I'll be receiving them. The next day, the flight I needed was then sold out. My only other option for a flight was to pay double the price and now have a 3 hour layover instead of the direct flight for half the price we originally were going to book after receiving our credits. I reached out again, asking if they could price match my only other option for a flight or open up 2 more seats since they're not flying at max capacity due to COVID-19 and was told you should have booked it sooner, as it's first come first serve. What?!?!?!?! "First Come First Serve"