American Water Resources
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I woke up to my wife telling me the…
I woke up to my wife telling me the main waterline in the basement is leaking. We told American Water Resources about it, and that I need to get a plumber as soon as possible so our basement doesn't start flooding. We called the plumber to check it out and, while he was there - we asked if he could also replace the kitchen faucet. He said, you need a watermain guy, I can handle the faucet another time. We went through the process of getting the watermain fixed. I provided all the documents they requested, and after 3 months they said they were rejecting our claim. They twisted our words by saying the plumber caused the watermain leak when he was looking at the faucet issue. Most people know you do not need to shut off the mainline to replace a faucet, there are valves under the faucet to stop the water. I continued to speak with them - they passed my case to a 3rd party (OnCourse Home Solutions) to work through the issue with me. That person agreed with me that the 2 things are separate, and was saying (via email) that we should be reimbursed. All of a sudden, she told me the company is rejecting the claim and there is nothing I can further do. Pathetic how they will look to find anyway to get out of it.